Return and Refund Policy
General Inquiry for Returns and Refunds
Due to the nature of our business and the products we sell, Social Grazer does not accept returns.
If within good reason, you are not completely satisfied with your product from Social Grazer, please contact hello@social-grazer.com within three (3) days of receiving your order. We will gladly review your order and discuss a suitable resolution depending on the nature of the request. Resolution may include product replacement, credit towards future orders, or a partial (50% of individual product/item) or full refund.
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Since our product is perishable and not available for physical examination, please provide photos of the damage and/or said complaint item.
It is always recommended to consume the product/items within 48 hours from purchase.
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Partial/Full refund will be considered in the cases of:
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Allergies that were outlined in the order process.
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Perished food items on your platter.
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Potential illness occurred from your product/items.
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Damaged item upon pick up.
Return and Refund for Cancelled Orders
Cancellation requests can be made by contacting hello@social-grazer.com at any time prior to the selected delivery date and time. A full refund will be provided for cancellation four (4) days prior to the selected pickup date and time. A partial refund (50%) will be provided for cancellation three (3) days before the selected pickup date and time. No refund will be provided for cancellation within 48 - 24 hours of the selected pickup date and time.
Pick Up Orders
If in the case you do not show up to receive your order without notice at your selected pick up time, no refund will be provided. Pick up date and time cannot be adjusted within twelve (12) hours of the selected pick up date and time. We will attempt to contact you up to three (3) times over a fifteen (15) minute waiting period before your order is considered to be unclaimed at pick up. Late pick-ups will incur a fee. Please see below.
Late Fees
If in the case you do not show up to receive your order later than twenty (20) minutes from your selected pick up time without at least one (1) hour notice a late pickup fee in the total of ten (10) dollars will be incurred. Late fees will be applied since Social Grazer is run by just one person, late pickups can cause a delay in other customer's orders.